Where is my booking confirmation?

As we have your email address noted on your booking, we will send you an automatic notification confirming your booking details.

Why has my booking been cancelled?

There are a few reasons your booking may have been cancelled. This may be due to security purposes, incorrectly priced bookings or there may be a discrepancy with your booking. We would recommend contacting us for further information should this not be provided at the point of cancellation.

Can I cancel my booking?

You may contact us to request to cancel your booking prior to reaching the check-in dates and we will endeavour to cancel this promptly. Despite this, it may not be possible during busy periods and subject to the cancelation agreement.

Can I amend my booking?

Yes you may amend your booking if sufficient time is available and dates are free.

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If you have an enquiry regarding a booking or a general enquiry, please contact us either by
completing the form or by using Live Chat.




    How Can We Assist You?

    Contact Us

    10:00-16:00 (GMT), Monday to Friday, with the exception of UK Bank Holidays. Standard call rates apply.

    Casa Lizluba
    Via del Condotto, 55022
    Montefegatesi
    Bagni di Lucca, Lucca
    Tuscany, Italy